Frequently asked questions.

Auto Merge Orders is a Shopify app that combines several orders into one new Shopify order, so you can pack and ship them together. You can merge orders manually from the app's Orders page or let the app merge them automatically, instantly or on a schedule.

Auto Merge Orders is free. There are no paid plans, and you don't need a credit card to install it.

Install it from the Shopify App Store. Check the App Store listing for its requirements. If you aren't sure about your store, email support@rocketlyapps.com before you install.

It creates a new one. The app builds a separate Shopify order from the current line items, shipping, customer, and address of the original orders. The originals aren't edited into one order — what happens to them depends on your Original order settings.

Yes, with Quick merge. Select any two or more orders on the Orders page. If they have different customers or shipping addresses, the app asks which customer and address to use for the merged order, or you can choose None.

Open the app's Orders page, select two or more orders, and click Quick merge. To merge in bulk, set Group by to Customer or Customer and shipping address, select the groups, and click Merge orders. Each group becomes its own merged order.

Customer groups all open orders from the same customer, wherever they ship. Customer and shipping address groups orders only when both the customer and the address match, so a customer who ships to home and to an office gets two separate groups.

Turn on Enable automation in Settings > Automation and choose a mode. Instant merge merges as soon as a customer reaches your order count, for example 2 open orders. Scheduled merge runs on the days and times you pick and merges every group with two or more open orders.

No. Automation only applies to orders created after you enable it. To combine existing orders, merge them manually from the Orders page.

Yes. Both follow your merge settings for the order name, line items, shipping, notes, tags, and original orders. Automatic merges are marked with an Automatic badge on the Merged Orders page.

You choose in the Original order settings: Archive closes them and keeps them in your order history, Cancel cancels them, and Not specified leaves them as they are. You can also mark them as fulfilled and add your own tags to them.

No. Cancelled orders can't be fulfilled in Shopify, so the Fulfillment option is hidden when Status is set to Cancel. Choose Archive or Not specified if you want the originals marked as fulfilled.

You choose: Shopify's next order number, like any regular order, or the original order names joined together, for example #1001, #1002, #1003.

If the same variant appears in several orders, the app either merges it into one line item with the total quantity or keeps each line item separate. Notes and tags from the original orders can be merged too, and you can add your own tags to every merged order.

You pick one of three options: the cheapest shipping from all orders, the most expensive, or the sum of all shipping costs. The same setting applies to manual and automatic merges.

No. Each merged order keeps a record of the settings that were used to create it. You can see them in the Settings card on the merged order's detail page.

No. The app doesn't take a new payment, and it doesn't move any payments to the merged order. The customer's payments and refunds stay on the original orders.

Not if you create them as Test order. Shopify excludes test orders from sales reports and Analytics. In Live order mode, Shopify can count the merged order as a sale, so the result depends on whether you archive, cancel, or keep the originals.

It depends on your sales reports. Archived orders leave your list of open orders, but Shopify still counts them as sales. When you cancel them, Shopify can take their sales back out of your reports on the date you cancel. Cancelling can't be undone in Shopify. If you only need merged orders for packing and shipping, create them as Test order.

The discount amount is kept, but the original discount codes may not show by name. When needed, the app adds one MERGED_ORDER_DISCOUNT code so the merged subtotal matches the originals. For example, $80 of items against a $70 original subtotal gets a $10 discount.

Yes. With Refund unused shipping rates enabled, the app refunds shipping on the original orders when the merged order uses the cheapest or most expensive original rate. Refund shipping above order total threshold refunds shipping when the merged total is above your threshold.

Yes. The app adds a Merged order created trigger to Shopify Flow, so a workflow can run every time a merged order is created. You can also tag merged and original orders, and keep tagged orders out of automatic merges with Skip orders with tags. Flow can't start a merge by itself.

Email support@rocketlyapps.com. The documentation also covers setup, merge types, settings, and automation step by step.